Mary Portas: Secret Shopper
★ 8.2 · 2011 · 47m · Reality
Mary Portas works with well-known brands and high-street chains to give shoppers the service they deserve. Mary convinces major brands to bare all and hand over the reins - but will they take on her advice?
Episodes
1. Pilot47m · Mary turns her attentions to poor service in the `fast fashion' sector. She needs a chain that is willing to let her show them how to give their shoppers the service they deserve. Up steps Chris George, MD of swiftly expanding fast fashion chain Pilot. Pilot has 44 shops, with more in the pipeline. Mary's mission is to transform the chain's worst performing store in Essex into a haven for shoppers, and to then challenge Chris to roll her ideas out across the rest of his empire. But with a team of disenchanted shop girls and an MD who hires shop managers without meeting them first, she's not going to have an easy ride.2. CSL Sofas47m · Mary Portas goes undercover in the world of sofa superstores, revealing an industry that puts sales commission - and not shoppers - first. We've all seen the adverts for Bank Holiday sofa sales, but do the superstores really offer a good deal? Mary's covert cameras reveal the sales techniques well-known superstores use to persuade customers to buy. Mary is invited onto the premises of CSL Sofas, a northern chain run by Bentley-driving, go-getter Jason Tyldesley. Almost as soon as she's through the doors, Mary deftly picks apart Jason's idea of customer service, tears up his price-match promise and takes in hand his Rotherham store, along with its team of raucous sales guys. If she can prove her novel ideas work, Jason is willing to put his hand in his pocket and roll Mary's ideas out across his chain.3. Fonehouse45m · Mary explores the infuriating world of mobile-phone retailers. Mary plans to start a revolution in the phone shops. Her secret cameras reveal them to be one of the least user-friendly retail environments on the high street. Staff bombard you with technical information that has little to do with finding the right phone for you - and you can't even try before you buy. The worst offender, Mary thinks, is Fonehouse, a national chain run by CEO Clive Bayley, who thinks his customer service is a cut about the competition. Mary quickly bursts his bubble and persuades him to give her control of his flagship store in Angel Islington, London. So can she show him what good customer service is really about? But getting her ideas rolled out across the chain won't be easy, because she'll have to convince a group of successful franchisees as well as CEO Clive that customer service is worth spending serious money on.4. Martyn Gerrard47m · Mary wants to start a revolution in the world of estate agents. Buying a house is the most important purchase of our lives, but Mary thinks estate agents have been letting us down in a big way. Last year complaints rocketed by 40% and Mary's secret cameras show why. Estate agents are caught with their trousers down as they pull out all the oldest tricks in the house-selling book; multiple viewings, misleading particulars and lack of specialist knowledge are among the long list of things that drive us up the wall. But Mary wants to stop the rot. She hooks up with north London chain Martyn Gerrard and persuades boss Simon Gerrard to let her loose on his sales team in a bid to make them more customer focused. But, before long, tensions rise as Mary realises that she and Simon have very different views on what good customer service really means.More Like This
Ça vaut le coût
2014 · ★ 6
In-depth reports, test benches, buying guides, decoding of trends, news briefs and informative capsules. All done by a team of seasoned reporters on the lookout for consumer issues, both big and small.
More info →Nákupné maniačky
2013
Nákupné maniačky is Slovak competition TV show fomerly broadcast by TV WAU, since 2014 by TV JOJ.
More info →
Dress to Impress
2017 · ★ 5.7
Three hopeful singles compete against each other in a two-round shopping showdown in order to win the affections of a fashion-conscious person by attempting to impress with their outfit choices when dressing them. After the first round elimination of one single, the remaining two try again to impress in a second round in order to win a blind date.
More info →
Droppin' Cash: Los Angeles
2018 · ★ 4.3
This Complex series follows the paper trail of musicians, athletes and influencers in LA as they blow through stacks on the finer things in life.
More info →
Aubaines & cie
2011 · ★ 2.2
A fun and friendly one-hour magazine program that offers viewers shopping tips and tricks. Whether the topic is health products, fashion or décor matters, travel or pet care, Josée Turmel and Benoît Gagnon seek out expert advice and helps viewers make the best decisions possible!
More info →
Shopaholic Louis
2016 · ★ 7.9
A romance takes place between Kang Ji-Sung aka Louie and Ko Bok-Sil. Louie is from a rich family, but he has lost his memory. Ko Bok-Sil is a woman with a heart like an angel. Louie learns about true love after meeting Ko Bok-Sil.
More info →
